Thanks for shopping at Other Kin, LLC. To us, no order is complete until you are fully satisfied, this is why we make returns easy. If something isn’t quite right, you have 30 days to return. We’ll give you a full refund by the same method you used to pay. Please note: items marked Final Sale cannot be returned.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.If you proceed with a return, we offer exchanges, store credit, or full refunds after we receive the product less the cost of shipping and handling.
Once we receive your item, we will inspect it and notify you that we have received your returned item and the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-7 business days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any issues with your product(s), let us know and we will make it right. Drop us an email at email@example.com and our team will be able to help Monday through Friday, 10am to 5pm EST, excluding holidays. If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org